Privacy & Security

Khelagor's Privacy Policy

Your personal data is a trust we take seriously. Here you'll find a clear and complete explanation of how Khelagor collects, uses, and protects your information.

Last Updated: January 1, 2026
Our Security Commitment

Your Information How We Protect Your Data

We take several important steps to protect your privacy on Khelagor.

🔐

SSL Encryption

All your data is protected with 256-bit SSL encryption. Every transaction — from login to payment — takes place over an encrypted channel, making it completely inaccessible to any third party.

🚫

No Sale of Data

Khelagor never sells your personal data to third parties. Your name, phone number, and email are never shared with advertisers — that is our core commitment.

🛡️

Data Security

Industry-grade firewalls, regular security audits, and anti-hacking measures keep your account protected. You will receive an immediate alert if any suspicious activity is detected.

👁️

Transparent Data Use

Your data is used solely to improve our services and ensure security. This policy clearly outlines what information is collected and how it is used.

⚙️

Your Controls

You can view, correct, or request deletion of your data at any time. We respect your right to data portability and the right to be forgotten.

🍪

Cookie Controls

You have full control over which cookies are used. All non-essential cookies can be disabled at your discretion.

Quick Summary: Khelagor treats your privacy as its highest priority. We collect only what's necessary, never sell your data to third parties, and give you full control over your information.

1

Introduction & Scope

Welcome to Khelagor's Privacy Policy. This document explains how Khelagor (khelagor.onl) handles the personal information of users on our platform. This Privacy Policy applies whenever you visit our website, open an account, or use any of our services.

This policy has been drafted with complete transparency toward you. We believe you have the right to know how your data is being used — and ensuring that right is our commitment.

Khelagor has designed this policy with Bangladeshi users in mind. We follow international data protection standards to ensure your data remains secure by any global benchmark.

  • This policy applies to all Khelagor services — including the website, mobile app, and any other digital channel.
  • Khelagor is not responsible for any third-party links or services.
  • This policy is updated regularly; the latest version is always available on this page.
2

What Types of Information We Collect

Khelagor only collects data that is genuinely necessary to provide our services and keep your account secure. The table below provides a full breakdown.

Data Type Example Purpose of Collection
Identity Information Name, date of birth, NID number KYC verification, age confirmation
Contact Information Email address, phone number Account communication, sending OTPs
Financial Information Payment methods, transaction history Deposit/Withdrawal Processing
Device Information IP address, browser type, OS Security monitoring, fraud prevention
Usage Data Game history, betting data Service improvement, responsible gaming
Cookie Data Session cookies, preference cookies Improving User Experience

We never store your full card number or bank PIN. Payment information is secured in accordance with PCI-DSS standards.

3

How Your Data Is Used

Khelagor uses collected data only for specific, legitimate purposes. No data is used beyond its stated purpose.

  • Service Operations: To create, manage, and service your account.
  • Security Assurance: To prevent fraud, money laundering, and other illegal activities.
  • Customer Support: To address your questions and resolve any complaints.
  • Legal Obligation: To meet regulatory and compliance requirements.
  • Service Improvement: To analyze and improve the overall user experience.
  • Responsible Gaming: To identify excessive gaming or harmful behavior and provide appropriate support.
  • Relevant Communications: To inform you about bonuses, updates, or important notices (you can opt out at any time).

If you no longer wish to receive promotional emails or SMS, you can unsubscribe via your account settings or by emailing support@khelagor.onl.

4

Who We Share Your Data With

Khelagor does not sell your personal data. However, limited information may be shared with trusted partners in specific circumstances:

  • Payment Provider: Relevant data is shared with payment gateways such as Mobile Pay, Nagad, and Rocket to process your transactions.
  • KYC Partner: With authorized third-party agencies for identity verification purposes.
  • Law Enforcement: When required by court order or lawful investigation.
  • Technology Service Providers: For server hosting, security, and analytics services — always under strict confidentiality agreements.

All third-party partners are required to comply with our privacy standards. They may not use the data they receive for their own purposes.

5

Cookie Policy & Preferences

Khelagor uses different types of cookies to enhance your browsing experience. Cookies are small text files stored on your device.

You can also manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working.

6

How Long We Keep Your Data

Khelagor does not retain your data longer than necessary. The retention period for each type of data depends on its purpose and applicable legal requirements.

Data Type Retention Period
Account Information (Active) Until account closure
Transaction Records 5 years after account closure
KYC Documents 5 years as required by legal obligation
Log Files & IP Data 90 Days
Support Contact 2 years after last contact
Marketing preferences Until unsubscribed

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

7

Your Data Rights

Khelagor gives you full control over your personal data. You have the following rights:

  • Right of Access: You can request to know what personal data we hold about you.
  • Right to Rectification: You can request corrections to any information that is inaccurate or out of date.
  • Right to Erasure: You may request that your data be deleted under certain circumstances.
  • Right to Portability: You may request a copy of your data in a machine-readable format.
  • Right to Restrict Processing: You may request that your data be used only for specific, limited purposes.
  • Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@khelagor.onl. We aim to respond within 30 days.

Some deletion requests may be declined if the data is required to meet legal obligations. In such cases, you will be informed of the reason.

8

Data Protection Measures

Khelagor uses multiple layers of security to protect your data, ensuring strict safeguards on both the technical and organizational fronts.

  • All data is encrypted using 256-bit AES encryption.
  • All data transfers are secured using SSL/TLS protocols.
  • Multi-Factor Authentication (MFA) is available as an optional security feature.
  • Regular security audits and penetration testing are conducted.
  • Accounts are immediately locked when a suspicious login is detected.
  • Staff are granted access only to the data necessary for their role.
  • In the event of a data breach, affected users will be notified within 72 hours.
9

Children's Privacy

Khelagor strictly does not serve anyone under the age of 18. We never knowingly collect personal data from children or minors.

Age verification is carried out at the time of account registration. If we are informed that we hold data belonging to a minor, we will immediately delete that data and close the account.

If your child has somehow created an account on Khelagor, please contact us at support@khelagor.onl — we will take prompt action.

10

Privacy Policy Updates

Khelagor may update this Privacy Policy from time to time. If significant changes are made, you will be notified via email or through a notice on the platform.

The date of any change is always shown in the "Last Updated" section at the top of the page. Continued use of the platform after a change takes effect constitutes acceptance of the revised policy.

  • Minor changes are handled with a page update only.
  • Email notifications are sent for any significant changes.
  • Previous versions are available upon request from the support team.
11

Get in Touch

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch — we're always happy to help.

  • Email: support@khelagor.onl
  • Live Chat: Available 24/7 from any page on the platform.
  • Help Center: Help Center Page View.

We may take up to 30 business days to respond to a data protection request. For complex requests, an additional 60 days may be required, and you will be informed in advance if that is the case.

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